Refund policy
At Texknit Sourcing, customer satisfaction is important to us. We strive to deliver quality products and reliable service. Please read our refund policy carefully before placing an order.
Returns
We accept returns only if:
- The product received is damaged or defective.
- The wrong item was shipped.
- The item differs significantly from the approved order or product description.
To request a return, please contact us within 7 days of receiving your order. The product must be unused, in its original packaging, and accompanied by proof of purchase and photographs showing the issue. All courier and other charges will bear the customers.
Non-Returnable Items
The following items cannot be returned or refunded:
- Products that have been used, washed, or altered.
- Custom-made or private label products.
- Clearance or final sale items.
- Products damaged due to misuse or improper handling by the customer.
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to the original payment method within 5–10 business days, depending on your payment provider or bank.
Original shipping charges, customs duties, taxes, and import fees are non-refundable unless the return is due to our error.
Compliance
Texknit Sourcing complies with all applicable export regulations, anti-money laundering (AML) requirements, and Know Your Customer (KYC) obligations. The company maintains proper business records, invoices, shipping documents, and customer information for all commercial transactions.
Business Objective
Our mission is to expand our international customer base while providing high-quality products, reliable service, and ethical business practices. We aim to establish long-term relationships with customers worldwide through consistent quality and professional service.